ENGLISH
Welcome to our technical white glove offering. Within this video we will introduce our software platform that includes the cellular application, customer support and private labeling options. Smart Health 1 on 1 began developing white glove software for multiple organizations offering telehealth and managed care prior to the internet infrastructure being developed. We originally connected the patient to the software platform through telephone lines similar to a fax machine. In the past 22 years the world has changed. Internet is available to most of the world through a mixture of cabling and cellular. Because we have been developing the Smart Health platform for so many years, we are a few steps in front of the industry. We work closely with equipment manufactures to co-develop the products needed in the near future to connect to our platform and transmit through cellular or Bluetooth to our platform. Utilizing the products that were co-designed by smart Health will enable the patient to automatically connect to our platform directly out of the box after adding the batteries. Smart Health does not sell directly to the market. All correspondences from the beginning and throughout our relationship is done behind the scenes.
It doesn’t matter where the product is purchased. Directly from you, Amazon, Walmart, or any other location in the world the firmware coding is looking to connect to our platform through cellular or Bluetooth. During the connection our platform will inform the equipment where it is located and the time zone. Thus, making all the adjustments within the hardware eliminating any patient setup. The most impressive feature that we offer your company is usually overlooked. We offer support for the patient and doctor that is unprecedented in the market. Our motto is to do what it takes to take care of your clients. We will assist them and watch to confirm that they understand, or we will do it for them, and they watch us. Built into our software platform is the connectivity to view and assist the patient or doctor through from their cell phone or computer. The support features consist of Phone or Email support and or screen sharing support. We will do whatever it takes to keep your clients happy.
Also available with the white label software and support is the option of private packaging the equipment. There are many options available to white label products. With a simple exterior box design or your company is listed with FDA as the manufacturer. Depending on your business model will determine if you’re interested in the enterprise package. Consisting of becoming the manufacturer and submitting to FDA or simply adding your logo to create a strong identity.
This concludes the Technical white glove service offered through smart health 1 on 1. Be sure to watch the clerical and clinical videos.
Smart Health clerical offering is an optional service that is available to any company that utilizes our software platform. We feel that our staff offers services that is not easily duplicated and at a price not easily matched. They know the software platform like the back of their hand. As well as each of the nine pieces of home monitoring equipment Smart Health offers. We view are company package of services as a three-legged stool. It can function with two legs or even one leg however it works far better with all three legs. The service center is split between two locations. One in Mexico for the large Spanish clientele we service and the other a mixture of people who speak English from the USA and Cebu, Philippine.
When a new patient is added to your platform and the type of the equipment is selected by the doctor to monitor the chronic condition the call center starts off the relationship with a welcome call. That is followed up with another call after the equipment arrives to the patient’s home. To help the patient with the initial testing and downloading process if they are not using cellular. Throughout the month the call center will confirm that the patient is downloading as prescribed by the doctor with their primary focus of getting the patient engaged into their health through proven tactics learned by management who has been a part of Smart Health since the beginning.
When the national bid for diabetic supplies took place our call center serviced many thousands of Medicare diabetic users on behalf of our customer that won the bid. All Medicare guidelines are followed, including confirmation of the product need and confirmation of the customer receiving the products.
Spend your time doing what you do best and leave the busy work to us.
Smart Health offers remote registered nurses through a preferred supplier. They will service one patient with the same enthusiasm as 100 patients. The volume is not taken under consideration. Remote patient monitoring is their profession and they like working from home and enjoy working with patients they get to know on a long-term basis. These nurses don’t consider the amount of time spent on each patient they simply do what is needed for each of them and our software tracks the amount of time spent and the results of their efforts. Most doctor practices fail to fulfill the needs for Medicare RPM requirements, and they also fail the needs of the patients.
Why?
They have too many responsibilities within the doctors practice, and they are trained to spend the least amount of time necessary to complete the task that is required of them. Our nurses cost less to perform the needs of RPM and CCM because they have unlimited help from our call center to perform all the busy work. Leaving the Nurses to do what they do best. The Smart Health call center and the registered nurses jointly work to engage the patient to promote positive behavior of monitoring themselves regularly and help establish personal goals that are attainable for the patient and for the staff to accomplish.
On the initial contact between our call center and the patient there will be a determination of what services the patient would benefit from: CCM or RPM, and many times both services are the best way to proceed. After the home testing device is in use at the patients home the second determination will be made. Does the patient need cellular connectivity to transmit vitals? If the patient is having a difficult time with transmitting vitals though their cell phone app you may decide to continue with CCM service or invest into a cellular transmission device.
If you use our preferred vendor for the nursing service or another service like ours you should be successful in your RPM launch. Launching RPM service within a doctors practice can be a difficult task if you’re depending on the present staff to fulfill the RPM requirements of Medicare. After the patient is acclimated to monitoring from home than the doctor could take back the Clinical and Technical. Then proceed with just the use of the software.embed]
SPANISH
Bienvenido a nuestra oferta técnica de guantes blancos. Dentro de este video presentaremos nuestra plataforma de software que incluye la aplicación celular, atención al cliente y opciones de etiquetado privado. Smart Health 1 on 1 comenzó a desarrollar software de guante blanco para múltiples organizaciones que ofrecen telesalud y atención administrada antes de que se desarrollara la infraestructura de Internet. Originalmente conectamos al paciente a la plataforma de software a través de líneas telefónicas similares a una máquina de fax. En los últimos 22 años el mundo ha cambiado. Internet está disponible para la mayor parte del mundo a través de una mezcla de cableado y celular. Debido a que hemos estado desarrollando la plataforma Smart Health durante tantos años, estamos a unos pasos frente a la industria. Trabajamos en estrecha colaboración con los fabricantes de equipos para desarrollar conjuntamente los productos necesarios en un futuro próximo para conectarse a nuestra plataforma y transmitir a través de celulares o Bluetooth a nuestra plataforma. La utilización de los productos que fueron co-diseñados por smart Health permitirá al paciente conectarse automáticamente a nuestra plataforma directamente desde el primer momento después de agregar las baterías. Smart Health no vende directamente al mercado. Todas las correspondencias desde el principio y a lo largo de nuestra relación se hacen detrás de escena.
No importa dónde se compre el producto. Directamente desde usted, Amazon, Walmart o cualquier otro lugar del mundo, la codificación del firmware busca conectarse a nuestra plataforma a través de celulares o Bluetooth. Durante la conexión nuestra plataforma informará del equipo donde se encuentra y de la zona horaria. Por lo tanto, realiza todos los ajustes dentro del hardware eliminando cualquier configuración del paciente. La característica más impresionante que ofrecemos a su empresa generalmente se pasa por alto. Ofrecemos un apoyo para el paciente y el médico que no tiene precedentes en el mercado. Nuestro lema es hacer lo que sea necesario para cuidar de sus clientes. Los ayudaremos y observaremos para confirmar que entienden, o lo haremos por ellos, y ellos nos vigilarán a nosotros. Integrado en nuestra plataforma de software está la conectividad para ver y ayudar al paciente o médico desde su teléfono celular o computadora. Las funciones de soporte consisten en soporte telefónico o por correo electrónico y/o soporte para compartir pantalla. Haremos lo que sea necesario para mantener contentos a sus clientes.
También está disponible con el software de marca blanca y soporte es la opción de embalaje privado del equipo. Hay muchas opciones disponibles para los productos de marca blanca. Con un diseño de caja exterior simple o su empresa figura con la FDA como fabricante. Dependiendo de su modelo de negocio determinará si está interesado en el paquete empresarial. Consiste en convertirse en el fabricante y someterse a la FDA o simplemente agregar su logotipo para crear una identidad fuerte.
Con esto concluye el servicio técnico de guante blanco ofrecido a través de smart health 1 on 1. Asegúrese de ver los videos administrativos y clínicos.
Welcome to our technical white glove offering. Within this video we will introduce our software platform that includes the cellular application, customer support and private labeling options. Smart Health 1 on 1 began developing white glove software for multiple organizations offering telehealth and managed care prior to the internet infrastructure being developed. We originally connected the patient to the software platform through telephone lines similar to a fax machine. In the past 22 years the world has changed. Internet is available to most of the world through a mixture of cabling and cellular. Because we have been developing the Smart Health platform for so many years, we are a few steps in front of the industry. We work closely with equipment manufactures to co-develop the products needed in the near future to connect to our platform and transmit through cellular or Bluetooth to our platform. Utilizing the products that were co-designed by smart Health will enable the patient to automatically connect to our platform directly out of the box after adding the batteries. Smart Health does not sell directly to the market. All correspondences from the beginning and throughout our relationship is done behind the scenes.
It doesn’t matter where the product is purchased. Directly from you, Amazon, Walmart, or any other location in the world the firmware coding is looking to connect to our platform through cellular or Bluetooth. During the connection our platform will inform the equipment where it is located and the time zone. Thus, making all the adjustments within the hardware eliminating any patient setup. The most impressive feature that we offer your company is usually overlooked. We offer support for the patient and doctor that is unprecedented in the market. Our motto is to do what it takes to take care of your clients. We will assist them and watch to confirm that they understand, or we will do it for them, and they watch us. Built into our software platform is the connectivity to view and assist the patient or doctor through from their cell phone or computer. The support features consist of Phone or Email support and or screen sharing support. We will do whatever it takes to keep your clients happy.
Also available with the white label software and support is the option of private packaging the equipment. There are many options available to white label products. With a simple exterior box design or your company is listed with FDA as the manufacturer. Depending on your business model will determine if you’re interested in the enterprise package. Consisting of becoming the manufacturer and submitting to FDA or simply adding your logo to create a strong identity.
This concludes the Technical white glove service offered through smart health 1 on 1. Be sure to watch the clerical and clinical videos.
La oferta administrativa de Smart Health 1on1 es un servicio opcional que está disponible para cualquier empresa que utilice nuestra plataforma de software. Creemos que nuestro personal ofrece servicios que no se duplican fácilmente y a un precio que no se iguala fácilmente. Conocen la plataforma de software como la palma de su mano. Así como cada una de las nueve piezas de equipos de monitoreo del hogar que ofrece Smart Health. Vemos el paquete de servicios de la empresa como un taburete de tres patas. Puede funcionar con dos piernas o incluso una pierna, sin embargo, funciona mucho mejor con las tres piernas. El centro de servicio se divide en dos ubicaciones. Uno en México para la gran clientela española a la que atendemos y el otro una mezcla de personas que hablan inglés de los Estados Unidos y Cebú, Filipinas.
Cuando se agrega un nuevo paciente a su plataforma y el tipo de equipo es seleccionado por el médico para monitorear la condición crónica, el centro de llamadas comienza la relación con una llamada de bienvenida. Eso es seguido con otra llamada después de que el equipo llega a la casa del paciente. Para ayudar al paciente con la prueba inicial y el proceso de descarga si no está utilizando el celular. A lo largo del mes, el centro de llamadas confirmará que el paciente está descargando según lo prescrito por el médico con su enfoque principal de involucrar al paciente en su salud a través de tácticas comprobadas aprendidas por la gerencia que ha sido parte de Smart Health desde el principio.
Cuando se llevó a cabo la licitación nacional de suministros para diabéticos, nuestro centro de llamadas atendió a muchos miles de usuarios diabéticos de Medicare en nombre de nuestro cliente que ganó la licitación. Se siguen todas las pautas de Medicare, incluida la confirmación de la necesidad del producto y la confirmación del cliente que recibe los productos.
Dedique su tiempo a hacer lo que mejor sabe hacer y déjenos el trabajo ocupado a nosotros.
¿Por qué?
Tienen demasiadas responsabilidades dentro de la práctica de los médicos, y están capacitados para pasar la menor cantidad de tiempo necesario para completar la tarea que se requiere de ellos. Nuestras enfermeras cuestan menos para realizar las necesidades de RPM y CCM porque tienen ayuda ilimitada de nuestro centro de llamadas para realizar todo el trabajo ocupado. Dejar que las enfermeras hagan lo que mejor saben hacer. El centro de llamadas de Smart Health y las enfermeras registradas trabajan conjuntamente para involucrar al paciente para promover un comportamiento positivo demonitoreo regular y ayudar a establecer metas personales que sean alcanzables para el paciente y para que el personal las logre.
En el contacto inicial entre nuestro centro de llamadas y el paciente habrá una determinación de qué servicios se beneficiaría el paciente: CCM o RPM, y muchas veces ambos servicios son la mejor manera de proceder. Después de que el dispositivo de prueba en el hogar esté en uso en el hogar de los pacientes, se realizará la segunda determinación. ¿El paciente necesita conectividad celular para transmitir signos vitales? Si el paciente está teniendo dificultades para transmitir signos vitales a través de la aplicación de su teléfono celular, se tomará la decisión de continuar con el servicio CCM o invertir en un dispositivo de transmisión celular. Se puede suministrar un dispositivo celular al paciente a un costo único de $ 38.00 más el costo anual de transmisión celular de $ 36.00.
Nuestro servicio de RN cuesta $25.00 por paciente por mes por cada 20 minutos de servicio. Si utiliza nuestro servicio de enfermería u otro servicio como el nuestro, debería tener éxito en su lanzamiento de RPM. Lanzar el servicio de RPM dentro de una práctica médica puede ser una tarea difícil si depende del personal actual para cumplir con los requisitos de RPM de Medicare. Después de que el paciente se aclimata a la monitorización desde casa que el médico podría recuperar el Clínico y Técnico. Luego proceda con solo el uso del software.r Content Goes Here